# Returns

> Each print is made for the piece that was pasted. There are 24 hours after payment to cancel by email. A fault is replaced. After the print enters production, a change of mind is not taken back into stock.

The page for a person is https://www.wallet2wall.com/returns. Effective 27 September 2026. The 24-hour email window is the rule in force.

## Cancel within 24 hours

Write to hello@wallet2wall.com from the order email and include the order id. There is no cancel button. If that letter arrives inside the 24 hours, the print is refunded in full.

After 24 hours the print enters production and cannot be cancelled. The frame, the size, fill or mat, the shipping service, and the address stay as ordered, except where the shop agrees in writing, and any extra cost belongs to the buyer.

## What is replaced

If the print is the shop’s error, it is put right at the shop’s expense. That includes a print damaged in transit, a shortage or a non-delivery that can be confirmed, the wrong size, the wrong moulding, or a material defect in the frame, the glaze, or the mat. The remedy is a reprint, or a refund of what was paid for that print.

Write from the order email within fourteen days of delivery. Include the order email, the name on the order, a short note of what is wrong, and photographs of the parcel, the packing, and the print. Keep the box until the shop has answered. Do not send a print back until the shop asks.

## What is not refunded

A change of mind after the print has entered production. A token no longer held. A crop approved on the wall. Fill may trim the edges when the art is not the same shape as the frame. Slight colour or grain from the way a file looks on a screen is ordinary in print, not a defect. Sunlight, humidity, or fading after delivery is not a studio fault. A courier who could not complete delivery because of the address is not a print fault. The shop does not exchange a print for a different piece, frame, or size.

A wrong address sits with the buyer. If the parcel comes back, the second journey is charged. If it does not come back, a new print is a new order.

If a dispatched print has not arrived after the missing window on https://www.wallet2wall.com/shipping, counted from the day the studio handed it to the courier, write to the shop. It is replaced, unless the address was wrong or the courier could not complete delivery there.

## How a refund is paid

Card charges return to the card. XRP returns to the address that paid, unless another r-address that the buyer controls is given before it is sent. A reprint is sent the same way as the original: framed, packed, and ready to hang.