House policy
Shipping
Each piece is framed, packed, and sent to the address on the order. The studio makes it nearby when it can. Production, then ordinary economy transit — not overnight.
01 Where we ship
We ship to the United States, the United Kingdom, Canada, Australia, New Zealand, Germany, France, the Netherlands, Spain, Italy, and Ireland. Ordinary economy shipping to those countries is included in the price shown, unless we write otherwise before you pay. It is not overnight or express. Where Wallet2Wall is registered to collect tax, that tax is calculated from the ship-to address and added to the total before you pay, on XRP and on card. Where we are not registered, checkout does not add that tax, and any duty or VAT on arrival belongs to the recipient. We do not collect the same tax twice.
Framed prints are too large for most P.O. boxes. Give a street address the courier can reach, and a phone they can use if no one is there. Australia is the usual exception. If we cannot fulfil a destination at the price shown, we will write to you and may cancel and refund.
02 How it is made
The print is held for 24 hours after payment. Write to hello@wallet2wall.com from the order email in that window if you need to cancel, and include the order id. After 24 hours it enters production and cannot be cancelled. The studio then prints, frames, and packs. The job is made as close to the ship-to address as the studio can — typically in the United States, the United Kingdom, Europe, or Australia — so most prints do not cross an ocean.
Framed prints are usually made in two to four working days after those 24 hours. A more complex frame can take up to a week. Weekends and public holidays do not count.
03 How long it takes
Transit is in addition to production. We ship by ordinary economy service. Times below are working days after the studio hands the parcel to the courier. They are estimates, not a calendar promise. Customs, holidays, weather, strikes, and a failed delivery can add time.
| Where it is going | Typical transit | We treat as missing after |
|---|---|---|
| United Kingdom, made there | 2–3 working days | 5 working days |
| European Union, made there | 5–7 working days | 15 working days |
| United States, made there | 4–6 working days | 10 working days |
| Australia, made there | 2–5 working days | 10 working days |
| New Zealand | 7–10 working days | 20 working days |
| Between those regions | 10–15 working days | 28 working days |
A print made nearby is often with you in about two weeks from the paid job. A print that has to travel between regions takes longer. It is still not a few days.
04 Tracking
Framed prints are tracked. You receive the number when the studio hands the parcel to the courier. Look it up on the tracking page with the order email and the order id from checkout. Every United States order is tracked. We do not warrant a number on every other destination if the studio cannot supply one.
05 What arrives
A framed print, packed for the journey, ready to hang as the studio packs it. Fill or a paper mat, as you chose. The size you picked is the print opening, not the outer moulding. The glaze is typically a clear acrylic, not window glass.
The print travels in a sleeve, with guards on the corners and a board over the face, in a heavy carton. We do not ship unframed paper from this shop. Keep the box until you have looked at the print. If the courier cannot complete delivery because no one is there, or the address will not take the parcel, that is not a print fault.
06 The address
We ship to the name and address on the order. Check them before you pay. A mistyped address is not a print fault, and we do not replace a print that was sent to an address you gave in error.
If the job has not been dispatched, we may be able to correct the address. Once it is on the road we cannot promise a change. If the parcel comes back, we can reship to a corrected address; that second journey is charged. If it does not come back, a new print is a new order. See returns.
07 Damage in transit
Damage on the way is uncommon. If it happens, photograph the parcel, the packing, and the print within fourteen days of delivery and write to us from the order email. We reprint or refund when the damage is from shipping. Keep the packing until we have answered.
08 Not arrived
If a paid print has not been delivered within thirty days of the order, write to us. You may cancel that print and we will refund what you paid for it, as set out in the terms, unless the delay is an address you gave, a failed delivery, or an event beyond our control.
If a dispatched print has not arrived after the missing window in the table above, counted from the day the studio handed it to the courier, write to us. We will replace it, unless the address on the order was wrong or the courier could not complete delivery there.